Bringing our customers the personal touch
As a family firm, we have always prioritised the values upon which we were founded, back in 1981. We established our business with a clear agenda – to combine outstanding quality and professionalism, with a truly tailored service. Since our inception, we have worked to uphold this ambition for every single customer whom we support.
We have invested significantly in our organisation, enabling us to bring all aspects of our service in-house, to have full oversight of the end to end design and production of stylish kitchens and bathrooms. Our friendly and experienced team will conduct each stage of your commission from the ‘blank slate’ collaborative design, through to the finishing touches of your completed installation.
We are personally responsible for drafting your initial design, supplying furniture and appliances, and fitting your ideal product. This means that unlike many of our competitors, we provide a truly bespoke, personalised service which is driven by the unique needs, wishes and preferences each of our customers may have.
Proactive, personalised customer service and support
Because we take complete ownership of the project management process, you’ll always deal directly with us, safe in the knowledge that your solution will be tailored to your preferences. We encourage our customers to be involved at each stage of the process, to confirm that we are fitting your installation to the highest possible quality standards. We take great pride in our workmanship; this is evidenced by the recommendations and testimonials we frequently receive, from our satisfied and loyal customers.
With one dedicated point of contact throughout each project, our customers benefit from immediate resolution of issues and prompt responses to queries and questions. This creates a partnership model of working, which prioritises our understanding of your preferences, to optimise a tailored and personal service.
Introducing Exact’s skilled, experienced team
At Exact, we pride ourselves on our team’s comprehensive range of skills. At our initial consultation with you, you’ll see how we employ all of the latest technology, so that you can view different designs for your kitchen or bathroom and get the exact result that you are seeking.
Our excellent modern designs are complemented up by working knowledge of what will work best for you and your requirements. We’re not just a design firm – we also have fully qualified plumbers, electricians and installation technicians. As experienced project managers, we also ensure that all stages of your ideal installation are carried out efficiently and in the correct order – minimising disruption, and maximising quality.